Our customer service workshop is a dynamic and interactive session designed to equip participants with the skills and strategies to deliver outstanding customer experiences. Through a combination of engaging activities, discussions, and real-life scenarios, participants will gain practical tools to enhance their customer service abilities.
This workshop focuses on key areas such as effective communication, empathy, problem-solving, and building rapport with customers. Participants will learn how to handle challenging situations, manage customer expectations, and turn complaints into opportunities for positive resolution.
By the end of the workshop, attendees will have a deeper understanding of the customer's perspective, be equipped with practical techniques to provide exceptional service, and be motivated to create lasting connections with customers. This workshop will empower your team to elevate customer satisfaction and loyalty, ultimately driving business growth and success.
Sessions will take place from 10:00 am to 11:30 am MT on the following dates:
August 21, 2024
September 25, 2024
October 30, 2024
December 4, 2024
To get the meeting link, please register for this event. Once registered, the meeting link will be emailed to you.
For more information, contact Community Futures Wood Buffalo at 780-791-0330 ext. 0 or via email at cfwbadmin@albertacf.com.
Also, feel free to visit our website at https://woodbuffalo.albertacf.com/